What is computer telephony integration? Describe one major business driver in support of CTI. What are the similarities and differences between CTI

What is computer telephony integration? Describe one major business driver in support of CTI. What are the similarities and differences between CTI and VoIP?

Solution:Computer telephony integration (CTI) is the use of computer to manage the call. In other word it is usedto describe service of call center so that your phone call to the right department…