Provide an example of a service retailer which you think delivers good service. Why? What does this service retailer do to avoid or minimize the

  1. Provide an example of a service retailer which you think delivers good service. Why? 
  2. What does this service retailer do to avoid or minimize the Knowledge Gap in order to provide great service?
  3. What does this service retailer do to avoid or minimize the Standards Gap in in order to provide great service?
  4. What does this service retailer do to avoid or minimize the Delivery Gap in order to provide great service?
  5. What does this service retailer do to avoid or minimize the Communication Gap in order to provide great service?