I will pay for the following essay TQM Issues of Toyota Company. The essay is to be 12 pages with three to five sources, with in-text citations and a reference page.
TQMs position as industry innovator was well established by the time of the accelerator pedal disaster. Not only had they established themselves as being nearly synonymous with TQM, but they also had become well-associated with Kaizen and quality circles. Toyotas cars were well-respected in the market for their safety, longevity and gas efficiency. But the accelerator pedal problem showed chinks in their armor.
What is certain, even if the TQM idea they deployed was philosophically sound, is that Toyota became complacent due to their success. Like IBM, Microsoft, AT&T, and too many other companies to list, their size and strategic position had led them to believe they could cut corners and do no wrong. Toyota now has been reminded of their fallibility and will have to spend years regaining the trust of their consumers. As the burger chain Wendys can testify, even erroneous claims of TQM failures at one store can cause a PR nightmare for years even after the claim has been proven to be fraudulent. Toyota will have to examine where TQM failures were made, and hold some people accountable. Worse, this is not a faulty construction element, so their front-line workers cant be held responsible. Instead, it is faulty design, which implicates engineers and management, people higher up the food chain who it is more difficult to demote or fire.
The implication for TQM is obvious: Big companies will need to overcompensate in their TQM protocols. With their amassed capital, big companies should be able to comply more, not less, with TQM needs and restrictions. But they will need to recognize that market pressures and internal cultures endemic to large, successful organizations cause what might appear to be viable TQM initiatives to fail. They will need to make their TQM programmes even more robust, knowing that the uncorrected tendency of the company will be to veer into complacency and therefore into unsafe products.