FCA 221 Compliance Communications And Complaint Handling. OBSI had recently gone through extensive changes. Many in the market place, especially financial institutions do not work well with the Ombudservice. Many organization had refused to follow recommendations made by OBSI and challenged its name and shame process.
Do you think the recent changes would help to improve the system and the working relationship between OBSI and financial institutions?
What are some additional changes you would like to make?
Part II Alternate Dispute Resolution (15%)
Compare and contrast the Alternate Dispute Resolution systems in the Banking (Deposit taking institution) sector and Investment (Securities)sector.
What are some of the pros and cons of these systems?
Do you think Canada should have one system and one portal in dealing with Consumer complaints?
FCA 221 Compliance Communications And Complaint Handling